FREQUENTLY ASKED QUESTIONS
Click on the Sign Up or Create Account option on the website or app. Fill in your details such as name, email, and password, then submit. You’ll receive a confirmation email/SMS to activate your account.
Wait a few minutes and check your network signal. If you still don’t receive it, request the OTP again or choose the “Send via Email” option (if available). If the issue persists, contact our customer support.
Use the search bar at the top of the homepage or main screen. Type the product name, brand, or style number, then tap the search icon. Use filters to narrow results, and select a product to view details.
Check the Size Guide available on each product page. Compare your body measurements with the chart to find your best fit. If you’re between sizes, consider your preferred fit—looser or more snug.
Select your desired product, choose the size and quantity, then click Add to Cart. Proceed to Checkout, enter your delivery details, choose a payment method, and confirm your order.
You’ll see an on-screen confirmation with your order number, and you’ll receive a confirmation email/SMS with the order details.
Orders are usually processed within 24–48 hours (excluding weekends and holidays). You’ll receive a notification once your order is shipped.
Once your order is shipped, you’ll receive a tracking link via email/SMS. Click the link or enter the tracking number on the courier’s website/app to see the latest delivery status.
Once an order is placed, it can only be edited before it is processed for shipping. Contact our customer support as soon as possible to request changes. Please refer to our return policy for further details, Return Policy.
Yes, exchanges are possible for size or colour, subject to product availability. Initiate the exchange request through our returns/exchange section or contact customer support within the eligible period.
No, there are no hidden charges. The price you see at checkout includes all applicable taxes. Shipping charges, if any, will be clearly mentioned before you make the payment.
Sometimes payments take a little longer to reflect. If the order isn’t confirmed within 24 hours, contact our customer support with your transaction details for a refund or order confirmation.
Refunds are usually processed within 5–7 business days after cancellation, depending on your payment method and bank policies.
Currently, we deliver only within India and do not offer international shipping.
No, each order can be shipped to only one address. To send items to different addresses, place separate orders for each location.
Delivery usually takes 5–7 business days after dispatch, depending on your location. Remote areas may take a little longer.
Check your order’s tracking status using the tracking link sent via email/SMS. If there’s no update or the delay is significant, contact our customer support with your order number for assistance.
Please refuse to accept the delivery if the package is visibly damaged. If you’ve already received it, take clear photos of the packet and product, and contact our customer support immediately for assistance.
Check your order details to see if the items were shipped separately. If the missing items are not in transit, contact our customer support (+91-8981138484) with your order number or mail us at online@khf.co.in for quick resolution.
Your payment is processed through secure, encrypted gateways that protect your card details. We do not store your payment information, ensuring a safe and private transaction.
Yes, all purchases are subject to our standard terms and conditions, including policies on payment, shipping, returns, and exchanges. You can view the full details on our Terms & Conditions page.
Go to the Help/Support section on our website, select the relevant issue, and fill out the request form. You can also contact our customer support via phone (+91-8981138484) or email online@khf.co.in with your order details.